Support and contact
Contact support
Email support@master-patrol.com. A person reads every message.
Interested in Master Patrol for your patrol company? Use the same address and tell us a little about your company: roughly how many officers you have and what you use today. We will reply with current pricing and help you start a free 14-day trial.
Postal mail: [MAILING ADDRESS]
How to get help fastest
If you are an officer, office employee or client of a patrol company, start with your company's administrator. They can reset passwords, add or change accounts, and fix most problems with sites, reports and access straight away. Master Patrol support works with your company's administrator rather than changing a company's records on its own.
If you are a company administrator, email support and include:
- your company name and the email address you sign in with;
- what you were trying to do, and what happened instead (the exact wording of any error helps);
- the page you were on, and whether you were on a phone or a computer;
- a screenshot, if you can take one.
Please never email passwords, alarm codes or gate codes, to us or to anyone else. We will never ask for them.
Billing questions (invoices, payment methods, cancelling): company administrators can manage these themselves under Settings → Billing in the portal. For anything else, email support.
Privacy requests
Master Patrol keeps records on behalf of the patrol companies that use it. Each patrol company decides what it records about its employees and clients, and it decides what happens to a privacy request. In legal terms the patrol company is the controller of that information and Master Patrol is its processor. See the Privacy Policy for details.
If you are an employee or a client of a patrol company
- Send your request to the patrol company you work for, or that serves your property. That includes asking for a copy of your information, a correction, or deletion.
- Clients with a portal login can make the request themselves: sign in and open My Data. The request goes to the company's administrator.
- If you send a request to Master Patrol instead, we will forward it to the patrol company concerned and tell you that we have done so. We do not decide requests about a patrol company's records ourselves.
When a deletion is approved, your login and contact details are removed. Records that serve as evidence of work done at a client's property (such as activity and incident reports, photos, approvals, and the log of changes to alarm and gate codes) may be kept for the company's retention period with your name replaced by a pseudonym such as “Former employee #K7Q2MX”. The Privacy Policy explains this.
Information Master Patrol holds for itself
For information we hold for our own purposes (for example, a company administrator's billing contact details, or an email you sent us), email support@master-patrol.com with the subject “Privacy request”. We may need to confirm your identity before acting on it.
Put Master Patrol on your phone's home screen
Master Patrol runs in your phone's web browser; there is nothing to download from an app store. Adding it to your home screen gives you an icon that opens it straight away. The portal's address is portal.master-patrol.com, unless your company gave you its own address; use the address you normally sign in at.
Android (Chrome)
- Open Chrome and go to the Master Patrol portal.
- Tap the ⋮ menu (three dots, top right).
- Tap Add to Home screen. On some phones this is called Install app.
- Tap Install or Add to confirm.
Chrome may also offer to install it for you with a banner at the bottom of the screen; that does the same thing.
iPhone and iPad (Safari)
- Open Safari and go to the Master Patrol portal.
- Tap the Share button (a square with an arrow pointing up). It is at the bottom of the screen on iPhone, and at the top on iPad.
- Scroll down and tap Add to Home Screen.
- Tap Add (top right).
On iPhone, use Safari for this. If you opened the portal in another browser, or from a link inside another app, copy the address into Safari first.
Afterwards, tap the Master Patrol icon on your home screen. It opens full-screen, like an app, without the browser's address bar. You sign in the same way as in the browser.
Menu names vary a little between phone makers and browser versions. If you can't find the option, make sure the browser is up to date, or ask your company's administrator.
Emergencies
Master Patrol is not an emergency service. It does not monitor alarms or dispatch anyone, and support email is not watched around the clock. In an emergency, call 911. For anything urgent at a client's property, contact the patrol company directly.